Comprehensive guide to Roojai roadside assistance, towing services, and car insurance in Thailand. Learn about 24-hour emergency support, EV coverage, and how to file claims.
When your car breaks down on a busy Thai highway or refuses to start in a remote parking lot, having reliable roadside assistance can make all the difference. Roojai Insurance has emerged as one of Thailand's most trusted digital-first insurers, offering comprehensive 24-hour roadside assistance and towing services that keep drivers protected around the clock.
About Roojai Insurance: Thailand's Digital Insurance Pioneer
Roojai is a fully authorized insurer regulated by Thailand's Office of Insurance Commission (OIC), ensuring that all policies meet strict regulatory standards. As a digital-first insurance company, Roojai has revolutionized how Thai drivers purchase and manage their car insurance, offering streamlined online quotes, easy policy management through their mobile app, and transparent pricing with no hidden fees.
What sets Roojai apart is their commitment to customer convenience. From getting an instant quote online to filing claims through their smartphone app, every aspect of the insurance experience has been designed with the modern driver in mind. Their Roojai roadside assistance program exemplifies this customer-first approach, providing peace of mind to thousands of drivers across Thailand.
OIC Authorized
Fully regulated by Thailand's Office of Insurance Commission
24/7 Support
Round-the-clock customer service in Thai and English
Digital-First
Manage everything through their intuitive mobile app
1,600+ Garages
Extensive network of certified repair centers nationwide
Roojai Car Insurance Coverage Types
Understanding the different types of Roojai car insurance is essential for choosing the right level of protection. Each policy type offers varying levels of coverage, with Roojai towing service included in comprehensive plans.
| Coverage Type | Best For | Key Features | Towing |
|---|---|---|---|
| Type 1 (Comprehensive) | New/high-value vehicles | Full coverage including own damage, theft, fire, flood | |
| Type 2+ | Balanced protection seekers | Third-party + theft, fire, flood coverage | |
| Type 2 | Budget-conscious drivers | Third-party liability + theft, fire | Add-on |
| Type 3+ | Essential coverage needs | Third-party + accident compensation | |
| Type 3 | Minimum legal requirement | Basic third-party liability only | Add-on |
For drivers seeking comprehensive protection, Type 1 insurance provides the most extensive coverage, including protection against accidents with or without third parties, theft, fire, and natural disasters. This plan includes complimentary 24/7 towing services, making it ideal for owners of newer or high-value vehicles.
Roojai 24-Hour Roadside Assistance Services
The Roojai roadside assistance program is designed to provide immediate help when you need it most. Available as an add-on service for all policy types or included in comprehensive plans, this service ensures you're never stranded alone on Thai roads.
Towing Service
24/7 availability
Complete vehicle transport to your preferred repair garage, including loading, unloading, and safe transportation.
On-Site Repair
Up to 2 times per contract
A qualified mechanic will attempt to repair your vehicle at the breakdown location to get you back on the road quickly.
Battery Assistance
Jump-start service
If your battery dies, Roojai will send assistance to jump-start your vehicle or help with battery-related issues.
Fuel Delivery
1 time per contract period
Ran out of fuel? Roojai will dispatch assistance to deliver fuel directly to your vehicle's location.
Locksmith Service
1 time per contract period
Locked out of your car? A professional locksmith will be dispatched to help you gain entry safely.
Garage Transport
1 time per contract period
If on-site repair isn't possible, your vehicle will be transported to the nearest authorized repair center.
The 30-Minute Arrival Guarantee
One of the standout features of Roojai's roadside assistance is their 30-minute arrival guarantee. In all districts of Bangkok and the main districts (Amphor Muang) of other provinces across Thailand, Roojai guarantees that help will arrive at your accident scene within 30 minutes.
30-Minute Guarantee
Help arrives within 30 minutes in Bangkok & provincial capitals
This rapid response commitment ensures that whether you're stuck in downtown Bangkok traffic or on a provincial highway, professional help is never far away. The Roojai surveyor team operates around the clock, ready to assist in both Thai and English.
Roojai EV Insurance: Specialized Coverage for Electric Vehicles
As Thailand's electric vehicle market continues to grow rapidly, Roojai has developed specialized EV insurance products to meet the unique needs of electric car owners. The Roojai EV insurance goes beyond traditional coverage to protect the most valuable components of your electric vehicle.
EV-Specific Coverage Features
- Battery Protection: If your electric car requires a battery replacement due to accident damage, Roojai covers up to 80% of the cost of a new battery for vehicles up to 3 years old. This is crucial given the high cost of EV batteries.
- Wall Charger Coverage: Your home EV wall charger is protected against damage while charging, saving you from unexpected repair or replacement costs.
- Electrical System Protection: Comprehensive coverage for the complex electrical systems unique to electric vehicles.
Supported EV Brands
Roojai provides coverage for all major electric vehicle brands in Thailand:
Key Benefits of Choosing Roojai
Beyond the core insurance coverage and roadside assistance services, Roojai offers several additional benefits that make their policies stand out in the Thai insurance market.
10% Dash Cam Discount
Get an automatic 10% discount on your premium if you have a dash cam installed in your vehicle.
12-Month Repair Guarantee
All repairs at Roojai network garages come with a 12-month quality guarantee for peace of mind.
10-Month Installments
Spread your premium payments over 10 months with flexible installment plans available.
How to File a Claim with Roojai
When you need to use your Roojai roadside assistance or file a claim, the process is straightforward and can be initiated through multiple channels:
Call the Claims Hotline
Contact Roojai directly at 02 080 9194. The call center operates 24/7 with support in both Thai and English.
Use the Roojai Mobile App
Report your emergency or claim directly through the Roojai mobile app with just a few taps. The app allows you to track the status of your request in real-time.
Wait for Assistance
Once your request is submitted, Roojai will dispatch a mechanic or tow truck to your location. Remember the 30-minute arrival guarantee in Bangkok and provincial capitals!
Flexible Driver Plans
Roojai offers four different driver plans to help customize your coverage and potentially lower your premium. You can choose based on who will be driving your vehicle:
Named Driver
Specify one or two named drivers for the lowest premium rates.
Family Plan
Cover all family members who share the vehicle.
Any Driver (Age Restricted)
Any driver over a certain age can drive the vehicle.
Any Driver (Unrestricted)
Maximum flexibility for any licensed driver to use the vehicle.
Eligibility Requirements
To qualify for Roojai insurance coverage, applicants must meet the following criteria:
- Age between 20 and 75 years old
- Valid Thai driver's license (some plans require 2+ years of driving experience)
- Driver's license has never been revoked
- No more than 3 at-fault insurance claims in the past 12 months
- Vehicle must be registered in Thailand
Conclusion: Peace of Mind on Thai Roads
Whether you drive a traditional gasoline vehicle or one of the latest electric cars, Roojai's comprehensive insurance coverage and 24-hour roadside assistance provide the protection you need on Thailand's busy roads. With their OIC authorization, extensive garage network, rapid response times, and innovative digital tools, Roojai has positioned itself as a trusted partner for Thai drivers.
The combination of competitive pricing, flexible payment options, and genuine 24/7 support makes Roojai an excellent choice for anyone seeking reliable car insurance in Thailand. Their specialized EV insurance options also ensure that electric vehicle owners receive the tailored coverage their unique vehicles require.
Get Protected with Roojai Today
Ready to experience reliable roadside assistance and comprehensive car insurance coverage? Get an instant quote from Roojai and discover how much you could save.
