Privacy Policy
Last Updated: January 2025
Introduction
TowGrab ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our towing and roadside assistance services in Thailand.
Information We Collect
We collect information that you provide directly to us when using our services:
- Name and contact information (phone number, email address)
- Phone number for service coordination and communication
- Email address for booking confirmations and receipts
- Location data (GPS coordinates) to dispatch assistance to your location
- Vehicle information (type, condition, license plate) for service purposes
- Payment information processed securely through our payment providers
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our towing and roadside assistance services
- Communicate with you about your bookings, send confirmations, and provide customer support
- Analyze usage patterns to improve our service quality and user experience
- Comply with legal obligations and protect our rights
Information Sharing
We may share your information with:
- Service providers (tow truck operators, technicians) who need your location and contact details to assist you
- Payment processors (Stripe) to process your transactions securely
- Law enforcement or government agencies when required by law
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings.
Your Rights
Under Thailand's Personal Data Protection Act (PDPA), you have the right to:
- Access and receive a copy of your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Request transfer of your data to another service provider
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: help@towgrab.com
