24/7 Electric Vehicle (EV) Roadside Assistance

If your EV runs out of charge, call TowGrab immediately. We'll dispatch a flatbed tow truck to safely transport your vehicle to the nearest charging station or your preferred location. Unlike traditional cars that can be refueled on the spot, EVs require proper charging infrastructure. Our drivers are trained in EV handling and use wheel straps to protect your vehicle's electric drivetrain during transport.

Yes! While you cannot jumpstart the main propulsion battery, EVs have a separate 12V auxiliary battery that powers electronics, door locks, and the vehicle's computer systems. If this battery dies, your EV won't start even with a charged main battery. TowGrab technicians can jumpstart this 12V battery to get your car running again within minutes.

Currently, mobile EV charging services are limited in Thailand due to the specialized equipment required. TowGrab focuses on safely transporting your EV to the nearest charging station. We maintain an updated database of charging stations across Thailand including EA Anywhere, PTT EV Station, PEA VOLTA, and other networks to find the closest option.

EV towing and assistance typically costs between 1,200-2,500 THB depending on distance to the nearest charger. Our pricing is transparent and includes: flatbed transport (EVs should not be towed with wheels down), professional EV handling, and delivery to charging station. We provide exact quotes before dispatch—no hidden fees.

No, EVs should only be transported on flatbed trucks, never with dolly towing or wheel-lift methods. Towing an EV with wheels on the ground can damage the electric motor and regenerative braking system. TowGrab uses specialized flatbed carriers for all EV transport, ensuring your vehicle arrives safely without drivetrain damage.

TowGrab provides assistance for all EV brands available in Thailand: Tesla (Model 3, Model Y, Model S, Model X), BYD (Atto 3, Dolphin, Seal), MG (ZS EV, MG4), GWM ORA (Good Cat), Volvo (XC40 Recharge, C40), BMW iX, Mercedes EQS/EQE, Hyundai Ioniq, Kia EV6, Porsche Taycan, Audi e-tron, and more.

Tesla's main touchscreen controls many vehicle functions. If it freezes, try holding both scroll wheels on the steering wheel for 10 seconds to perform a soft reset. If the screen remains unresponsive and you're stranded, TowGrab can access your vehicle and transport it safely to a Tesla Service Center. Our technicians are familiar with Tesla's frunk and door release mechanisms.

Yes, EVs experience some battery drain when parked, especially if features like Sentry Mode (Tesla), climate control preconditioning, or connected services are active. Expect 1-3% loss per day depending on settings and temperature. If leaving your EV unused for extended periods, try to keep it plugged in or at 50-80% charge. If your battery drains completely and the car won't start, TowGrab can help.